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Pro-Data Connect · remote support

Help your clients.
No waiting.

Connect to any computer within seconds, see the screen clearly and solve the problem on the spot — with end-to-end encryption.

Download free I need help (QuickSupport)
Free to get started No credit card One-click install
No one gets in uninvitedThe client accepts every connection.
End-to-end TLS 1.3The relay only forwards encrypted data.
No open portsWorks behind any router or firewall.
Always up to dateSigned updates, automatically.
Download

One app for you, one for your clients

Technicians use Pro-Data Connect. Clients only need QuickSupport — no account, no setup.

Pro-Data Connect
For technicians and teams

Pro-Data Connect

  • Connect to the client's computer by ID
  • Team, roles and devices in one place
  • Multiple sessions at once, each in its own tab
  • Create your free account inside the app
Download Pro-Data Connect
Pro-Data QuickSupport
For clients

Pro-Data QuickSupport

  • Download and open it — no account needed
  • Give the technician the ID and password shown
  • Accept the connection — and end it whenever you want
Download QuickSupport
Features

Everything you need for remote support

Built for support teams, accounting firms, IT services and software companies that look after many computers.

Fast and clear

Hardware-accelerated H.264 video that adapts to the connection, so the screen stays smooth and readable.

Multiple clients at once

Each session in its own tab — switch from one client to another without closing either.

Files and clipboard

Copy on one computer, paste on the other — text, images and files, with progress and cancel.

Teams and roles

Invite colleagues by email, assign roles and decide who can connect to which device.

Full history

Who connected, where, when and for how long — without ever recording the screen or keystrokes.

Albanian and English

The entire app and its emails in both languages.

How it works

From phone call to solution in three steps

  1. The client opens QuickSupport

    One download. It shows an ID and a temporary password.

  2. You enter the ID

    In Pro-Data Connect, along with the password the client reads out to you.

  3. The client accepts — you help

    They choose what to allow: viewing, control, clipboard, files. They can end it anytime.

Security

Built so that only the right people get in

Remote access is a matter of trust. That's why security isn't a setting — it's how the product works.

End-to-end encryptionTLS 1.3 between the two computers; the relay only forwards encrypted data.
A password that never leaves the computerThe temporary password changes after every session and is never sent to the server.
Verified identityThe client sees the technician's name and organization, confirmed by the server.
Codes for new devicesSigning in from a new device requires a code sent by email.
The client stays in controlA visible bar shows every active session, with one click to stop it.
Signed updatesEvery new version is verified with a digital signature before it is installed.

Ready to help your first client?

Download Pro-Data Connect, create your free account in the app and connect within minutes.

Start free Download QuickSupport